Section 1

Introduction & applicability

Welcome to pklk's Privacy Policy. We believe that every user's privacy is a fundamental right. This Privacy Policy applies to all users of the pklk website and mobile app.

By accessing or using the pklk platform, you are deemed to have read and accepted this privacy policy. This policy forms part of our Terms & Conditions An integral part.

Important: This privacy policy may be updated at any time. The latest version will always be available on this page.

Section 2

What Information We Collect

Pklk collects various types of personal information to provide services. Details are listed below:

Type of Information Example Mandatory?
Identity Information Full name, date of birth, National ID number Yes
Contact Information Mobile number, email address Yes
Financial Information BKash/Nagad/Rocket number, transaction history Yes
Address Information Division, district, subdistrict Yes
Device Information IP Address, Browser Type, Operating System Automatic
Usage Information Betting history, game logs, session duration Automatic
Section 3

How Information Is Collected

Pklk collects your information in the following ways:

  • Registration Form: Information you provide when creating an account.
  • KYC Verification: Documents submitted during identity verification.
  • Payment Processing: Financial information during deposits and withdrawals.
  • Cookies & tracking: Automatically, while you browse the website or app.
  • Customer support: When you contact us.
  • Third parties: From identity verification or fraud prevention agencies.
Section 4

Purpose of Information Use

Pklk uses collected information only for the following purposes:

  • For account creation and management.
  • To provide betting and gaming services.
  • For payment processing and transaction verification.
  • To prevent fraud, money laundering, and illegal activities.
  • For customer service and technical support.
  • To inform you about relevant offers and promotions (subject to consent).
  • To fulfill legal obligations and regulatory requirements.
  • To improve the platform and develop new features (anonymised analytics).

We never share your information with third parties for marketing or advertising purposes.

Section 5

Information Sharing & Disclosure Policy

Pklk does not sell your personal information. However, data may be shared with third parties in the following limited circumstances:

Service providers

Payment gateways, identity verification agencies, and technology infrastructure providers — with whom strict confidentiality agreements are in place.

Legal obligations

Information may be disclosed in response to court orders, lawful requests from government regulatory bodies, or demands from law enforcement agencies.

Fraud Prevention

Limited information may be shared with relevant authorities in money laundering or fraud investigations.

Every instance of information sharing with third parties is logged and users are notified when necessary.

Section 6

Cookie Policy

Various types of cookies are used on the pklk website and app. Cookies are small text files stored on your device.

Cookies we use

  • Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
  • Performance Cookies: To remember your preferences and settings.
  • Analytics Cookies: To review platform usage (anonymized data).

Cookie control

Cookies can be disabled from your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

Section 7

Data Security Measures

Pklk follows industry-standard technology and processes to protect your information:

  • All data transfers are secured with 256-bit TLS/SSL encryption.
  • Stored information is encoded with AES-256 encryption.
  • Two-factor authentication (2FA) is available for all accounts.
  • Regular security testing and penetration testing are conducted.
  • Every account login is logged and unusual activity is automatically detected.
  • 24/7 physical security measures are in place at the data center.

In the event of a security breach, we will notify affected users within 72 hours as required by law.

Section 8

Your data rights

As a pklk user, you have the following rights over your own data:

  • Right to access: You can find out what information we hold about you.
  • Right to rectification: You can request correction of incorrect or outdated information.
  • Right to Deletion: You may request deletion of your information under certain conditions.
  • Right to portability: You may request to export your data in a standard format.
  • Right to object: You may object to certain uses of your data.
  • Right to Restriction: You may request to limit information processing under certain circumstances.

To exercise any right support@pklk.ws. We will respond within 30 business days.

Section 9

Data retention

Pklk does not retain your information longer than necessary. Below is how long different types of information are retained:

  • Account information: While the account is active and for 5 years after closure.
  • Transaction records: 7 years, as required by law.
  • Customer Service Communication: 2 years after last contact.
  • Cookies & session data: Automatically deleted at the end of the session.
  • Analytics information: Up to 2 years in anonymized form.
Section 10

Minor protection

Pklk strictly prohibits service to individuals under 18 years of age. We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

If parents believe their underage child is using pklk, please notify support@pklk.ws.

Section 11

Privacy Policy Changes

Pklk reserves the right to update this Privacy Policy at any time. For material changes, you will be notified via your registered mobile number or email. Continued use of the platform following any such changes constitutes your acceptance of the revised policy.

Section 12

Contact & Complaints

For any questions, requests, or complaints regarding our privacy policy, please contact us:

  • Email: support@pklk.ws
  • Response time: Maximum 30 business days.
  • FAQ: For answers to common questions, email us at FAQ page See.

This Privacy Policy was last updated on 1 August 2026.